Service Level Agreement

Our Service Level Agreement (SLA) is designed to give our customers a level of support they deem is suited to their requirements.  The SLA is customisable and includes a number of components that can be added or left off. 

A Service Level Agreement is a form or insurance for our customers that give them security and certainty in terms of:

• A guaranteed level of response
• Discounted rates for additional services
• Access to appropriately competent Meridian staff.
• Support infrastructure that is kept up to date.
• Regular performance reports.

We have service level agreements with most of our customers.